Our shipping department is open Monday – Friday. We are unable to process orders on weekends and major holidays. Please allow 1-2 business days for processing and packing of your order (business days do not include weekends or holidays). Shipping time is in addition to processing and packing time.
Shipping fees are determined by the carrier and are charged at the time of shipping. Shipping fees are non-refundable.
VALUE ADDED TAX, CUSTOMS & DUTIES
Some countries may impose fees and taxes on shipments. These fees are not included in the shipping fee you pay to dotmod, Inc. and it is your responsibility to pay them.
dotmod, Inc. will make every attempt to ship all products contained within one order at the same time. Products that are unavailable at the time of shipping will be shipped as soon as they become available.
LOST IN TRANSIT
Dotmod, Inc., is not responsible for packages lost or damaged in transit. We will, however, do our best to assist you once you have filed a claim with the carrier:
Deliveries within Asia
Please contact the carrier and file a claim. Then contact email@example.com and provide the claim number. We are happy to assist in locating your package. Once the carrier pays the claim we will gladly replace or refund your order.
All other countries
Please contact the carrier in your area to file a claim and complete any paperwork they require the intended recipient to complete.
UNINSURED SHIPPING OPTION ALERT
THIS OPTION DOES NOT ALLOW CLAIMS FOR LOST, STOLEN OR DAMAGED PACKAGES. Selecting an uninsured shipping option for your order means you understand that dotmod, Inc. is unable to assist in locating your late or missing package and can not replace your products if the package is lost, stolen or damaged in transit. Also please be advised that uninsured shipping options do not allow for guaranteed shipping times or delivery dates, and shipping can take up to two weeks or more.
FREIGHT FORWARDER ALERT
Dotmod, Inc. is not responsible for orders that are shipped to freight forwarders. Selecting to have your order shipped to a freight forwarder means you understand Dotmod is unable to assist or replace your products if the package is lost, stolen or damaged in transit. If you have issues with an order using a freight forwarder, please contact the shipping carrier or freight forwarder for assistance.
Please inspect your order as soon as possible upon receipt. Requests to correct fulfillment mistakes must be received by dotmod, Inc. within 72 hours of delivery.
If there are any issues with your shipment, please save all external and internal packaging materials, packing slips, and any other document inserts. Please contact firstname.lastname@example.org as soon as possible regarding any errors.
What Information Do I Need to Provide?
- Photocopies of all shipping documents and packing slips
- Information on what products are missing/wrong
- If applicable, photocopies, photographs or video of the issue
What happens next?
Customer Service will create a ticket in our system and work with you until resolution of the issue.